Frequently asked questions
Short answers to the most common questions. Can’t find something? Contact us.
Can I use CountTally without an account?
Yes. Free and Lifetime work fully offline and without an account. You only need an account for device sync (Pro) and rooms and stream overlays (Premium).
Does the app work offline?
Yes. Counting, local counters, groups and scoreboard sets work without internet. You only need to be online for download/installation, purchases, sync (Pro), and collaboration and overlays (Premium).
What’s the difference between Lifetime and Pro?
Lifetime is a one-time purchase for all local features – ad-free, with full statistics, export, formula counters and more, entirely without an account. Pro is a subscription that adds device synchronisation across multiple devices (account required).
How do I move my counters to a new device?
With Pro, sign in on the new device with the same account and enable sync – your counters appear automatically. Without Pro, use the free backup export and import the data on the new device.
Can I share a counter with someone without Premium?
Counting together live in rooms is a Premium feature. Without Premium you can still export and share results as an image or CSV/PDF.
What happens to my data if I cancel my subscription?
Your local data stays on the device and you can keep counting. Already-synced data stays frozen on the server and isn’t lost; active sync pauses until there’s a suitable subscription again. Lifetime features remain permanently.
Why do I see ads?
The Free plan is ad-supported. Lifetime (as well as Pro and Premium) removes ads permanently.
How do I cancel my subscription?
Manage and cancel subscriptions where you bought them: the Google Play Store, the Apple App Store or the Microsoft Store. Cancellation takes effect at the end of the current billing period.
Which platforms does CountTally run on?
Windows, the web/browser, Android and iOS. Purchases apply across platforms once you sign in.
How do I report a bug or request a feature?
Via Report a bug and Feature requests. For anything else, use Contact.